Privacy Policy

Last updated: September 28, 2026

At Avruna, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from avruna.com.

1. Information We Collect

When you visit our store, place an order, create an account, contact us, or otherwise interact with Avruna, we may collect information such as:

• Your name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase information

• Payment and transaction information

• Information you provide when contacting customer support

• Device, browser, IP address, and other technical information

• Information about how you interact with our website

We only collect information that is reasonably necessary to operate and improve our store and provide our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders.

• Process payments and refunds.

• Ship products to you.

• Provide customer service.

• Communicate with you about your orders.

• Send important information about your account or purchases.

• Improve and personalize your shopping experience.

• Maintain and improve our website.

• Detect and prevent fraud, abuse, or unauthorized activity.

• Comply with applicable laws and legal obligations.

• Send promotional or marketing communications where permitted and where you have provided the necessary consent.

3. Payment Information

Payments may be processed through third-party payment providers.

Avruna generally does not directly store your complete credit or debit card number on our own systems. Payment information may be securely processed by our payment providers according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functioning.

• Remember your preferences.

• Understand how visitors use our website.

• Improve website performance.

• Provide relevant advertising and marketing where applicable.

• Help prevent fraud and maintain website security.

You can adjust your browser settings to manage or block cookies. However, disabling certain cookies may affect the functionality of our website.

5. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and provide services to you.

Shopify may collect and process personal information in connection with your use of our store. Shopify's handling of personal information is governed by its own privacy policies and terms.

6. Sharing Your Information

We may share your personal information with trusted third-party service providers when necessary to operate our business, including providers involved in:

• Payment processing

• Order fulfillment

• Shipping and delivery

• Website hosting and technology

• Customer support

• Analytics

• Marketing and advertising

We may also disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect our rights, customers, or business.

We do not sell your personal information as a standalone product.

7. Marketing Communications

Where permitted by applicable law, we may send you promotional emails about products, offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at help@avruna.com.

You may continue to receive necessary transactional communications, such as order confirmations and shipping updates.

8. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services.

Avruna is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.

• Complete transactions.

• Maintain business and transaction records.

• Resolve disputes.

• Prevent fraud.

• Comply with legal, tax, accounting, and regulatory obligations.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Request information about how your personal information is collected and used.

These rights may be subject to applicable legal exceptions and requirements.

To make a privacy-related request, contact us at help@avruna.com.

12. Children's Privacy

Our website is not intended for children who are under the minimum age required by applicable law to provide consent to the processing of their personal information.

We do not knowingly collect personal information from children in violation of applicable law.

13. International Customers

If you access or purchase from Avruna from outside Canada, your personal information may be processed or stored in Canada or other countries where our service providers operate.

Privacy and data-protection laws in those countries may differ from the laws in your country of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

15. Contact Us

If you have questions about this Privacy Policy or how Avruna handles your personal information, please contact us:

Avruna
Website: avruna.com
Email: help@avruna.com