Return & Refund Policy

Last updated: September 28, 2026

At Avruna, we want you to be happy with your purchase. If you are not completely satisfied with an item, you may be eligible to return it in accordance with the terms below.

1. Return Period

We accept eligible return requests within 30 days of the date you receive your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in its original packaging, where applicable.

• Have all original tags, accessories, and included materials.

• Be accompanied by your order number or proof of purchase.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Final-sale or clearance items.

• Personalized or customized products.

• Items that have been used, damaged, washed, or altered after delivery.

• Items that cannot be returned for health, hygiene, or safety reasons after being opened.

• Gift cards, where applicable.

Any product-specific return restrictions will be stated on the applicable product page.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Email help@avruna.com and include:

• Your order number.

• A description of the issue.

• Clear photos of the item and packaging, if applicable.

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

4. How to Request a Return

To request a return, contact us at:

Email: help@avruna.com

Please provide your order number, the item(s) you wish to return, and the reason for the return.

Please do not send an item back before receiving return instructions from Avruna.

5. Return Shipping Costs

For returns due to a change of mind, incorrect size, or personal preference, the customer is generally responsible for return shipping costs.

If an item is defective, damaged during delivery, or incorrectly supplied by us, we will review the situation and provide appropriate return instructions.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

7. Exchanges

If you would like to exchange an eligible item, please contact us at help@avruna.com.

Exchanges are subject to product availability and the requirements of this policy.

8. Return Inspection

All returned items may be inspected before a refund or exchange is approved.

If the returned item does not meet the requirements described in this policy, we may decline the return or refund.

9. Late Returns

Return requests submitted after the 30-day return period may not be accepted, except where otherwise required by applicable law.

10. Changes to This Policy

Avruna reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Avruna
Website: avruna.com
Email: help@avruna.com

We are happy to assist you with your return or refund request.