Shipping Policy

Last updated: September 28, 2026

At Avruna, we are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through avruna.com.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, holidays, promotions, or other circumstances outside our control, processing may take longer.

Once your order has shipped, you will receive shipping information or tracking details when available.

2. Shipping Times

Estimated delivery times depend on your destination, shipping method, product availability, and shipping carrier.

Typical estimated delivery times are:

• Canada: 5–10 business days

• United States: 5–10 business days

• International: 7–15 business days

These are estimates and are not guaranteed delivery dates.

Some products may have different shipping times. If a specific product has a different estimated delivery timeframe, the information displayed on the product page or at checkout will apply.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on factors such as:

• Delivery destination

• Shipping method

• Order size or weight

• Product availability

Any applicable shipping charges will be shown before you complete your purchase.

4. Order Tracking

When tracking information is available, we will provide it to you by email or through your order information.

Please allow some time for the carrier's tracking system to update after your order has been shipped.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

Please contact help@avruna.com as soon as possible if you notice an error in your shipping information after placing an order.

We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control, including:

• Weather

• Carrier delays

• Customs processing

• Incorrect address information

• High shipping volumes

• Public holidays

• Other unforeseen circumstances

If your package appears to be delayed or lost, please contact us at help@avruna.com. We will assist you in contacting the carrier or investigating the shipment where appropriate.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at help@avruna.com.

Please provide:

• Your order number

• A description of the damage

• Photos of the damaged product

• Photos of the shipping package, if applicable

We will review the situation and work with you to determine an appropriate resolution.

8. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause delivery delays.

9. Multiple Items in One Order

If your order contains multiple products, your items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping method.

If products are shipped separately, you may receive multiple tracking numbers.

10. Delivery Address and PO Boxes

Shipping availability may vary depending on the destination and carrier.

Certain products or shipping methods may not be available for PO boxes or remote locations.

If a shipping restriction applies to your order, we may contact you to provide an alternative shipping option.

11. Shipping Restrictions

Some products may have shipping restrictions based on destination, carrier requirements, or applicable laws.

If we are unable to ship an order to your selected destination, we will contact you and, where appropriate, provide a refund for the affected order.

12. Order Cancellation

If you need to cancel an order, contact us as soon as possible at help@avruna.com.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

If the order cannot be cancelled, you may request a return in accordance with our Return & Refund Policy.

13. Contact Us

If you have questions about shipping or your order, please contact us:

Avruna
Website: avruna.com
Email: help@avruna.com